This Privacy Policy applies to information collected through:

• FindSecondChance.com and all NSCN state hub pages
• NSCN Housing, Legal, Financial, Business, and Homeowner Node pages
• NSCN Voucher Intelligence Hub pages and voucher-holder intake forms
• General housing intake, apartment locator inquiry, and barrier-navigation forms
• Partner inquiry, onboarding, and compliance forms
• Contact, support, complaint, audit, and reporting forms
• The NSCN Voucher Intelligence Vault — Protected Access subscription portal
• Digital product and private-access resource pages
• Email, phone, text, scheduling tools, and other communications with NSCN
• Internal routing, review, documentation, and operational recordkeeping connected to NSCN requests

NSCN does not approve or deny housing applications, vouchers, rental assistance, credit, or government benefits.

Name, email address, phone number, preferred contact method, city, state, zip code, general location information, and household contact details if voluntarily provided.

Because NSCN focuses on barrier navigation, members may voluntarily provide:

• Desired move date, target city, county, state, or zip code area
• Voucher status, housing authority, program type, or rental-assistance connection
• Eviction history, broken lease history, or prior denial patterns
• Credit concerns, income concerns, or financial barrier information
• Criminal record, background-check, or reentry-related barriers
• Bankruptcy, debt, or housing-program disqualification concerns
• Household size, family circumstances, disability-related accommodation needs
• Pet or service animal needs, documentation status, or urgency circumstances

If a member completes a voucher-holder intake or Voucher Intelligence Hub form, NSCN may collect:

• Voucher type, issuing housing authority, and program name
• Approved county, city, or zip code mobility limits
• Bedroom size authorization and special accommodation approvals
• Voucher expiration deadline and extension status
• Program-specific restrictions or portability conditions
• Case manager or referral source information if voluntarily provided
• Prior property denials related to source-of-income discrimination or landlord non-participation
• Documentation status relevant to lease-up or landlord outreach

Business or organization name, contact name, email, phone, and website; professional category, service area, and credential or license information if voluntarily submitted; partner subscription details, audit ID, and service-standard documentation; payment or subscription information where applicable; and communications related to partner eligibility, onboarding, complaints, or network compliance.

For paid subscriptions, digital products, or institutional access portals, NSCN may collect transaction information including name, email, billing contact, purchase date, product or subscription type, payment confirmation, and access status. Full credit card numbers are processed by third-party payment processors and are not stored by NSCN on its own systems.

NSCN may retain communications submitted through intake forms, contact forms, email, phone, text, voicemail, scheduling tools, and support requests for purposes of response, routing, documentation, quality control, partner accountability, and operational recordkeeping.

When visitors use our website, we may collect limited technical information such as IP address, browser type, device type, pages viewed, time on page, referring page, approximate location derived from network data, form-submission activity, and analytics identifiers.

NSCN uses collected information to:

• Respond to member intake requests and route them to the appropriate NSCN Verified Partner
• Operate the one-partner exclusive routing model and, where applicable, the Resolution Web
• Understand the member’s stated barriers, program status, and geographic search parameters
• Send confirmation, follow-up, or service-related communications
• Review and process partner subscription applications and ongoing compliance
• Document complaints, partner-accountability concerns, and audit records
• Process payments and provide access to digital products or institutional resources
• Build and maintain de-identified, aggregated housing intelligence, including state-level voucher intelligence for research and institutional purposes as described in Section VI
• Maintain the NSCN Intelligence Atlas, state hub pages, Voucher Intelligence Hub pages, and related public-education resources
• Prevent fraud, spam, misuse, duplicate abuse, and unauthorized access
• Comply with applicable legal, tax, accounting, security, and operational obligations
• Protect the integrity of the network, its members, and its verified partners

When a member submits an intake request, NSCN routes that request to one subscribed NSCN Verified Partner. Routing is exclusive — the member’s request is not broadcast, auctioned, or simultaneously delivered to multiple competing providers. Only information reasonably necessary for the partner to evaluate and respond to the request is shared.

If a member’s request moves into the Resolution Web, relevant intake information may be shared with one or more Resolution Web participants within the NSCN ecosystem, consistent with the member’s original submission and the nature of their barriers.

NSCN operates the NSCN Voucher Intelligence Vault Protected Access, an institutional-grade research and intelligence resource built from de-identified, aggregated housing and voucher data collected through NSCN’s platform operations.

The Vault contains zip code-level and geography-level intelligence derived from NSCN’s intake operations, including voucher lease-up patterns, barrier frequency data, denial trend data, program-demand indicators, source-of-income discrimination signals, and geographic housing-access friction data.

Access is limited to qualified institutional subscribers including:

• Academic and independent housing researchers
• Federal, state, and local housing authorities and government agencies
• Nonprofit housing advocacy organizations and fair housing entities
• Licensed attorneys and legal aid organizations working on housing access matters
• Policy institutes, urban planning researchers, and community development organizations
• Other institutional subscribers approved by NSCN under a formal access agreement

Relevant intake details are shared with the one subscribed partner to whom the request is routed. Only information reasonably necessary for the partner to evaluate and respond to the request is shared.

If a member’s request moves into the Resolution Web, relevant intake information may be shared with Resolution Web participants within the NSCN ecosystem, consistent with the member’s original submission and the nature of their barriers.

De-identified, aggregated data containing no personal identifiers may be made available to qualified institutional subscribers through the NSCN Voucher Intelligence Vault under the terms described in Section VI.

NSCN may share information with vendors who provide website hosting, form platforms, email systems, payment processing, document storage, analytics, security, and other operational infrastructure. These vendors are engaged for the limited purpose of operating the platform and are not authorized to use NSCN member data for independent purposes.

NSCN may disclose information where reasonably necessary to comply with law; respond to lawful legal process; protect the rights, safety, or integrity of members, partners, or the network; investigate fraud or misuse; enforce partner standards or network terms; or address disputes, complaints, or security incidents.

In the event of a merger, acquisition, or asset transfer, information may transfer as part of that process, subject to appropriate privacy protections consistent with this Policy.

NSCN understands that members may be sharing information about eviction history, voucher status, criminal records, financial hardship, domestic circumstances, disability-related needs, or urgent displacement. This information is handled with the recognition that members are trusting NSCN with circumstances that carry real consequences. NSCN uses this information only for the purposes described in this Policy. Members are encouraged to provide only what is necessary for their request.

By submitting a form or contacting NSCN, members authorize NSCN to respond using the contact information provided — by email, phone, text message, or other reasonable method related to the request. Standard message and data rates may apply for text communications. Members may request to stop non-essential text messages by replying STOP where supported. Transactional, intake-related, compliance, legal, payment, and safety-related communications may still be sent when necessary.

NSCN may use technology-assisted tools, automation, form platforms, email systems, analytics infrastructure, document management tools, and AI-assisted administrative tools to organize information, support routing, prepare internal documentation, and improve operational workflows.

NSCN may use cookies, pixels, analytics tools, and similar technologies to operate the website, measure traffic, understand which pages are most used, detect errors, and improve content. Members may manage cookies through browser settings. NSCN does not use member intake submissions for behavioral advertising targeting.

NSCN retains information for as long as reasonably necessary for the purposes in this Policy, including:

• Responding to requests
• Maintaining partner accountability and audit records
• Supporting complaint review and dispute resolution
• Operating digital product access
• Analyzing de-identified housing intelligence
• Complying with legal and operational obligations

NSCN applies reasonable administrative, technical, and operational measures to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

Members should not submit the following through general intake or contact forms unless NSCN specifically requests it through an appropriate secure channel:

Depending on applicable law, members may have the right to:

• Request that NSCN confirm whether we hold their personal information
• Provide access to certain information
• Correct inaccurate information
• Delete certain information
• Provide a portable copy of certain information
• Opt out of certain uses
• Appeal a privacy-request determination

Residents of California and certain other U.S. states may have additional rights under applicable state privacy laws, including rights of access, correction, deletion, portability, opt-out of sale, limitation of sensitive information processing, or appeal. NSCN does not treat member intake as pay-per-lead inventory and does not use member intake submissions for targeted advertising.

States whose residents may have applicable privacy rights include, without limitation:

…as privacy law continues to develop.

NSCN is not directed to children under 13 and does not knowingly collect personal information directly from children under 13. If NSCN learns it has collected personal information directly from a child under 13 without appropriate consent, it will take reasonable steps to delete that information.

For privacy questions, correction requests, deletion requests, data access requests, partner concerns, Vault access inquiries, or privacy complaints, contact NSCN through:

NSCN may update this Privacy Policy as the network evolves, as applicable law changes, or as operational practices are refined. If material changes are made, the Last Updated date will be revised and, where appropriate, additional notice will be provided. Continued use of the platform or submission of information after an update constitutes acknowledgment of the updated Policy.