Accessibility Statement

National Second Chance Network (NSCN) FindSecondChance.com

Effective Date: April 17, 2026 Last Updated: April 17, 2026

The National Second Chance Network ("NSCN") is committed to ensuring that FindSecondChance.com is accessible to all individuals, including those with disabilities. We recognize that digital accessibility is essential to providing equitable access to housing resources, service pathways, and community membership features offered through the platform. We continuously work to improve the usability and accessibility of FindSecondChance.com and to align our digital infrastructure with recognized accessibility standards.

1. ACCESSIBILITY STANDARDS

FindSecondChance.com is designed and maintained with the goal of conforming to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as published by the World Wide Web Consortium (W3C). These guidelines provide a widely accepted framework for making web content more accessible to individuals with a broad range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities. While we strive to adhere to these guidelines across all pages and features of the platform, we acknowledge that accessibility is an ongoing effort and that certain areas of the site may be in the process of being updated or improved.

2. ACCESSIBILITY FEATURES

Our platform is designed with the following accessibility considerations in mind. Keyboard navigation support is implemented across all pages, forms, and interactive elements to ensure that users who cannot operate a mouse or pointing device can navigate the platform using keyboard controls alone. Descriptive alternative text is provided for images and visual content so that users relying on screen readers or other assistive technologies can understand the purpose and context of visual elements. Sufficient color contrast ratios are maintained for text, headings, links, buttons, and other interactive elements to support readability for users with low vision or color vision deficiencies. Scalable text is used throughout the platform so that content responds appropriately to browser zoom settings and user-defined text size preferences without loss of content or functionality. A structured heading hierarchy is maintained across all pages to support logical content organization and to enable screen reader users to navigate efficiently between sections. Descriptive link text is used for hyperlinks so that assistive technology users can understand the destination or purpose of a link without relying on surrounding context. Form labels, instructions, and error messages are programmatically associated with their corresponding input fields to ensure that users relying on assistive technologies can identify, complete, and correct form submissions accurately.

3. ONGOING EFFORTS

We conduct periodic reviews of our digital interfaces to identify and resolve accessibility barriers. When new content, pages, forms, or features are published on FindSecondChance.com, they are evaluated against WCAG 2.1 Level AA criteria to the extent practicable. We are committed to maintaining and improving the accessibility of the platform over time and to incorporating accessibility best practices into our design and development processes. We welcome feedback from community members, visitors, and users who encounter accessibility issues or who have suggestions for improving the accessibility of the platform.

4. REPORTING AN ACCESSIBILITY BARRIER

If you experience difficulty accessing any part of FindSecondChance.com, or if you encounter a page, feature, form, or element that does not function properly with your assistive technology, we want to know about it so we can work to resolve the issue. Please contact us using the information below.

Email: nscn@findsecondchance.com

Subject Line: ACCESSIBILITY BARRIER REPORT

When reporting an accessibility barrier, please include the following information to help us identify and address the issue as quickly as possible: the URL or page name where you encountered the barrier, a description of the specific difficulty or barrier you experienced, the type of assistive technology or browser you were using at the time including the version number if known, the operating system and device type you were using, and your preferred method of contact so we can follow up with you directly. We will acknowledge your report within five (5) business days of receipt and will work to resolve the identified barrier as quickly as reasonably possible. If a permanent resolution requires additional development time, we will communicate an estimated timeline and, where feasible, provide an accessible alternative in the interim.

5. THIRD-PARTY CONTENT

FindSecondChance.com may contain links to external websites, embedded documents, third-party tools, or content hosted on platforms that are not owned or controlled by NSCN. While we strive to link to resources that meet accessibility standards, we do not control the design, development, or accessibility practices of third-party platforms and cannot guarantee that all externally linked content will meet WCAG 2.1 Level AA conformance. If you encounter an accessibility barrier on a third-party resource linked from FindSecondChance.com, we encourage you to contact the operator of that resource directly. Additionally, you may notify us at nscn@findsecondchance.com and we will work to identify an accessible alternative where one is reasonably available.

6. CONTACT

National Second Chance Network (NSCN) FindSecondChance.com Email: nscn@findsecondchance.com